REFUND POLICY
At The Art Continental Shop, we are committed to providing high-quality products and excellent customer service. Please review our refund and exchange policy carefully to understand our procedures and conditions.
Refund Policy
We offer a 30-day refund policy for products that have manufacturing defects or quality issues. Please note the following conditions:
Eligibility for Refund:
Products are eligible for a refund if they have a manufacturing defect or quality issue that affects their usability or appearance. Refund requests must be made within 30 days of the purchase date, and proof of purchase is required for all refund requests.
Non-Eligible Refunds:
We do not accept refunds for change of mind or if you simply decide you no longer want the product. Items that are damaged due to misuse, neglect, or normal wear and tear are not eligible for a refund.
Process for Refunds:
To request a refund, please contact our customer service at support@theartcontinental.com. Provide the details of the issue and your proof of purchase. If the product is deemed eligible, a refund will be processed using the original payment method within 3-7 business days after the item has been returned and inspected.
Return Shipping:
Customers are responsible for return shipping costs.
Exchange Policy
We offer a 30-day exchange policy for products that meet the following criteria:
Eligibility for Exchange:
Exchanges are allowed for items with manufacturing defects or quality issues. Exchange requests must be made within 30 days of the purchase date, and proof of purchase is required for all exchange requests.
Non-Eligible Exchanges:
We do not accept exchanges for change of mind. Products must be in their original packaging and condition to be eligible for an exchange.
Process for Exchanges:
To request an exchange, please contact our customer service team with details of the issue and your proof of purchase. Once the item is received and inspected, an exchange will be processed, and a replacement item will be shipped to you at no additional cost.
Return Shipping:
Customers are responsible for return shipping costs.
Refund Policy for Our Partnered Products
At The Art Continental, we take pride in collaborating with esteemed clients to bring you exclusive artworks and items. Thus, guidelines for these products are different. While we strive to ensure your complete satisfaction, we understand that there may be instances where a return is necessary.
Return process:
If you wish to return an item, please contact us immediately within 24 hours of receiving the item. This prompt notification allows us to address your concerns efficiently and begin the return process as soon as possible.
Damages and Issues:
We ask that you inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately. Reporting any issues right away helps us evaluate the situation and make it right for you. Our goal is to ensure you receive the quality and service you deserve.
Important Notes:
1. Items must be returned in their original condition and packaging.
2. Returns will only be accepted for items that meet the conditions outlined above.
3. Refunds, exchanges, or store credits will be issued once the returned item has been received and inspected.
Contact Information
For any questions or assistance, please contact our customer service team at: support@theartcontinental.com